Delivery

The last Christmas posting date for the UK is Wednesday 18 December. For the rest of the World, your orders will arrive in January 2025.
 
 
EU, EEA and Northern Ireland Customers - Important Shipping Update 

On 13 December 2024, the General Product Safety Regulations (GPSR) came into effect. This applies to all products, physical and digital, sold in the EU, and it also applies to countries in the EEA (Iceland, Liechtenstein, and Norway), and Northern Ireland.

One of the requirements for sellers in Great Britain is that we must have an Authorised Representative within the EU, which unfortunately for a lot of small business owners is proving frustratingly difficult to sort out due to cost, availability and a lack of information on what is required. Currently Sugar Vanilla Stencils does not have an EU representative in place, but I hope to have this sorted in early 2025. Until then I am sadly unable to sell to my customers in the EU, EEA and Northern Ireland.

This also unfortunately effects my Etsy shops as well, so until further notice they have been placed in holiday mode.

Thank you for your understanding and patience,

Louise x

PS If you’re a maker / small business owner I can highly recommend having a look at Ripley Morgan’s excellent summary (and you can find their beautiful botanical stationery here: KC Ripley) 

Updated 13 December 2024


We will mail to the delivery address given on the order, so please double check that addresses are correct. 

We take care to ensure that your order is mailed to you securely, however we cannot be held responsible for lost, stolen or damaged post once it has entered the postal system. If your order does not arrive within the estimated time, please do email us. 

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All UK orders are sent via Royal Mail. Please do allow 2-3 days for delivery from postage date. 

Postage costs per order:

  • Small stencils only: from £1.20 for Royal Mail First Class. 
  • Larger stencils, or numerous small stencils: from £2.70 for Royal Mail First Class Signed For
  • All other products (sent as a large letter or as a parcel and depending on weight): from £2.70 to £5.80 for Royal Mail First Class Signed For
  • Delivery is free for all UK orders over £30 (Royal Mail).

We do not offer courier delivery for UK orders, however if you would prefer your order to be sent via a courier of your choice, please get in touch and we can sort out a quote for you.

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EU Customers - Important Shipping Update 

Unfortunately we cannot ship to the EU from this website, however you can still place your orders via our Etsy Shop.

I'm really sorry for the inconvience and it's something we're working on, but at the moment for a small business we can't process the red tape and costs required to be IOSS registred. 

Non-EU Customers - Norway, Iceland, Greenland, Switzerland, etc

All European orders are now sent Royal Mail International Tracked. Your order will be tracked at 6 points on route and your dispatch email will include details of how to track your order.

Please allow 3-7 days for delivery from postage date. We fill in all appropriate custom forms where applicable so please be aware that you may be charged custom duties. We cannot be held responsible for these. 

Postage costs per order:

  • Stencils only: from £7.50 for Royal Mail International Tracked delivery
  • All other products (sent as a parcel and depending on weight): from £7.50 to £13.80 for Royal Mail International Tracked delivery
  • Delivery is free for all European orders over £100 (Royal Mail International Tracked). 

We do not offer courier delivery for European orders, however if you would prefer your order to be sent via a courier of your choice, please get in touch and we can sort out a quote for you.

Please note that at present we do not ship to the following countries: Russia

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** We now offer Courier options (Fedex, UPS, DHL) or Royal Mail International Tracked. Please choose your delivery option at checkout **

If for any reason I'm unable to arrange delivery to your country, you will be offered a full refund. I reserve the right to cancel orders.

Due to previous difficulties sending items, I do not deliver to the following countries: Lebanon, Russia and Pakistan.

All International orders are sent Royal Mail International Tracked delivery, unless a courier option has been selected (except for Africa, where only a courier option is available). Your order will be tracked en route and your dispatch email will include details of how to track your order. If you would like a courier quote please get in touch. Our courier rates are based on conservative estimates and we are always happy to get courier options for our customers. 

Please allow anything up to 28 days for delivery depending upon country. We fill in all appropriate custom forms where applicable so please be aware that you may be charged custom duties. We cannot be held responsible for these. 

Postage costs per order (subject to change without notice):

  • Africa - Courier rates are fixed at a flat rate of £46.00 per order. Free delivery is not offered. 
  • Asia - based on weight, costs between £8.40 and £20.00 for Royal Mail International Tracked. Courier rates are fixed at £45.00 per order.
  • Australia, New Zealand and Oceania - based on weight, costs between £8.40 to £22.50 for Royal Mail International Delivery Tracked. Courier rates are fixed at £40.00 per order. 
  • Canada - based on weight, costs between £8.40 to £20.00 for Royal Mail International Delivery Tracked. Courier rates are fixed at a flat rate of £27.00 per order. 
  • Middle East - based on weight, costs between £8.40 and £20.00 for Royal Mail International Tracked. Courier rates are fixed at a flat rate of £36.00 per order.
  • South America - based on weight, costs between £8.40 and £20.00 for Royal Mail International Tracked. Courier rates are fixed at a flat rate of £45.00 per order.
  • USA - based on weight, costs between £8.50 and £21.80 for Royal Mail International Tracked. Courier rates are fixed at a flat rate of £33.00 per order.

Free delivery for orders over a certain amount by country / area

  • USA and Canada - free Royal Mail International Tracked for orders over £200.
  • South and Central America - free Royal Mail International Tracked for orders over £250. 
  • Asia - free Royal Mail International Tracked for orders over £250. 
  • Australia, New Zealand and Oceania - free Royal Mail International Tracked for orders over £250. 
  • Africa - unfortunately we cannot offer free delivery as all orders must be sent via courier.

NB please be aware of custom restrictions for your country. This pertains in particular to the wooden handles on the sponges, we would not recommend ordering these if your country restricts wood imports. 

Cancellations, Returns and Exchanges 

Details of our returns policy can be found here - Returns Policy.