Delivery

To Our EU Customers

Following Brexit, all parcels from the UK to the EU are now subject to potential VAT, Custom Duties and handling fees by your regional postal service. These are outside of our control and an unfortunate additional expense to our customers. We will continue send orders to all our European customers, but please be aware that you may incur additional costs. 

Covid-19 and Delivery Delays

All UK orders are sent Signed For and all International orders are sent tracked. Once your order has entered the delivery system we have no control over it. Please allow time for your order to be delivered as there are worldwide delays due to the global pandemic. Due to this the delivery options for your country may be limited for example postal only, or courier only. For anticipated delivery times please see below. This is updated regularly.

If for any reason we are unable to arrange delivery to your country, you will be notified of alternative options or offered a full refund. 

Updated 9 January 2021


We will mail to the delivery address given on the order so please double check that addresses are correct

We take care to ensure that your order is mailed to you securely, however we cannot be held responsible for lost, stolen or damaged post once it has entered the postal system. If your order does not arrive within the estimated time, please do email us. 

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All UK orders are sent Royal Mail First Class Signed For. Please do allow 2-3 days for delivery from postage date. 

Postage costs per order:

  • Stencils only: from £2.50 for Royal Mail First Class Signed For
  • All other products (sent as a large letter or as a parcel and depending on weight): from £2.50 to £5.80 for Royal Mail First Class Signed For
  • Delivery is free for all UK orders over £35 (Royal Mail).

We do not offer courier delivery for UK orders, however if you would prefer your order to be sent via a courier of your choice, please get in touch and we can sort out a quote for you.

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All European orders are now sent Royal Mail International Tracked. Your order will be tracked at 6 points on route and your dispatch email will include details of how to track your order.

Please allow 3-7 days for delivery from postage date. We fill in all appropriate custom forms where applicable so please be aware that you may be charged custom duties. We cannot be held responsible for these. 

Postage costs per order:

  • Stencils only: from £7.50 to £11.00 for Royal Mail International Tracked delivery
  • All other products (sent as a parcel and depending on weight): from £7.50 to £13.00 for Royal Mail International Tracked delivery
  • Delivery is free for all European orders over £100 (Royal Mail International Tracked). 

We do not offer courier delivery for European orders, however if you would prefer your order to be sent via a courier of your choice, please get in touch and we can sort out a quote for you.

Europe delivery includes Iceland, Greenland and Russia. 

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** We now offer Courier options (Fedex, UPS, DHL) or Royal Mail International Tracked. Please choose your delivery option at checkout **

All International orders are sent Royal Mail International Tracked delivery, unless a courier option has been selected. Your order will be tracked at 6 points on route and your dispatch email will include details of how to track your order.

Please allow anything up to 28 days for delivery depending upon country. We fill in all appropriate custom forms where applicable so please be aware that you may be charged custom duties. We cannot be held responsible for these. 

Postage costs per order (subject to change without notice):

  • Africa - Courier rates are fixed at a flat rate of £46.00 per order.
  • Asia - based on weight, costs between £8.50 and £21.00 for Royal Mail International Tracked. Courier rates are fixed at £45.00 per order.
  • Australia, New Zealand and Oceania - based on weight, costs between £8.50 to £18.00 for Royal Mail International Delivery Tracked. Courier rates are fixed at £40.00 per order (please see courier updates at top of the page). 
  • Canada - Courier rates are fixed at a flat rate of £27.00 per order. 
  • Middle East - based on weight, costs between £8.50 and £21.00 for Royal Mail International Tracked. Courier rates are fixed at a flat rate of £36.00 per order.
  • South America - based on weight, costs between £8.50 and £21.00 for Royal Mail International Tracked. Courier rates are fixed at a flat rate of £45.00 per order.
  • USA - based on weight, costs between £8.50 and £21.00 for Royal Mail International Tracked. Courier rates are fixed at a flat rate of £33.00 per order.
  • Delivery is free for all International orders over £200 (Royal Mail International Tracked).

NB please be aware of custom restrictions for your country. This pertains in particular to the wooden handles on the sponges, we would not recommend ordering these if your country restricts wood imports. 

Cancellations, Returns and Exchanges 

Details of our returns policy can be found here - Returns Policy